Are you a first time client?
If this is your first time visiting our Spa, you might be wondering what to expect when you arrive. During your visit you'll experience relaxation and comfort, dedicated to your well being and peace of mind. We want your spa experience to be a memorable one.
Arrival to the Spa
Out of respect and consideration to your therapist and other customers, please arrive 10-15 minutes to your scheduled appointment time. This allows time to change into robe and slippers, secure your belongings, do any remaining paperwork and enjoy a minute in our Haven Lounge before your service so you're not coming in stressed and rushed. If you arrive late or at your scheduled appointment time, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon when you arrive, your therapist will determine if there is enough time remaining to start a treatment. Full price of scheduled services will apply, so please plan accordingly.
What to Expect
You can expect your spa treatment at The Haven to be tailored to meet your needs. Our friendly staff will welcome you and if you haven't already filled out the digital paperwork needed, will ask you to fill out a quick questionnaire regarding your medical history, past or present injuries, whether you are pregnant, or other physical conditions that we should be aware of prior to your spa service.
You will be given a tour of the spa to make you more acquainted with all that we offer.
Once shown to the Changing Rooms and you have put your valuables and belongings in your locked locker, a spa attendant will meet you back at our Haven Lounge where you can enjoy a snack & beverage before heading to your appointment.
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A Licensed Therapist will begin the process with a consultation where we listen to you and come to understand your particular concerns. We'll review your information, including current conditions that might affect treatment or if there is a specific area or challenge upon which you'd like us to focus.
Reservation
Reservations are recommended to secure your preferred date and time of treatment. This can be done by phone or online. The Haven also welcomes walk-ins and offers same day appointments, when scheduling allows.
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All services are by reservation and are based on availability. We require reservations be held with a credit card or pre-payment for all services.
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In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
